At Everyday Dental, we are committed to providing high-quality dental care to all our patients. We understand that circumstances can sometimes change, and patients may occasionally need to rearrange or cancel appointments.
However, missed appointments and late cancellations have a significant impact on our practice, our team and other patients waiting for treatment.
To ensure we can offer appointments fairly and efficiently, we operate the following policy.
We require a minimum of 48 hours' notice if you are unable to attend your scheduled appointment.
This allows us sufficient time to offer the appointment to another patient who may require dental treatment.
Cancellations or rearrangement requests made with less than 48 hours' notice may be treated as a late cancellation.
Please contact our reception team by telephone or email to cancel or rearrange your appointment.
A Failed to Attend (FTA) is recorded when:
A deposit is required at the time of booking to secure your appointment.
The deposit will be deducted from the cost of your treatment or appointment on the day of attendance.
If you fail to attend your appointment or cancel with less than 48 hours' notice, your deposit may be retained by the practice and may not be refunded or transferred to another appointment.
Where cancellations are made with at least 48 hours' notice, deposits can be transferred to a rearranged appointment or refunded, subject to our booking terms and conditions.
We understand that genuine emergencies and exceptional circumstances can occur, and these will be considered on an individual basis.
Repeated failure to attend appointments or cancellations at short notice can significantly affect our ability to offer appointments to other patients.
Where a patient repeatedly fails to attend, the practice reserves the right to:
Please arrive on time for your appointment.
If you anticipate being late, please contact reception as soon as possible. Depending on your arrival time and the nature of your treatment, we may need to rearrange your appointment to avoid affecting other patients.
We understand that genuine emergencies and unexpected situations can occur. These will be considered on an individual basis, and we will always aim to be fair and understanding.
Our aim is to provide the best possible dental care while respecting everyone's time.
When you miss an appointment without sufficient notice, this prevents another patient from receiving potentially essential dental treatment.
We therefore kindly ask all patients to respect their booked appointments and provide at least 48 hours' notice if they are unable to attend.
Thank you for your understanding, cooperation and continued support.
Everyday Dental Team
